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Photoshop World Vegas, Sept. 7-9, 2011
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Have Questions or Problems? Read the F.A.Q.
We get a lot of questions about our live stream events. Please take a look at this FAQ before the Webcast.
Will this be rebroadcast at a later time?
Yes, it will be on the NAPP member archive at some point.
What kind of connection do I need for optimal viewing?
You need to have a broadband connection.
- If you have Broadband Light (under 1Mbps) you may have problems with buffering.
- If you have dial-up; God bless you since you have the patience of a saint; but you need to upgrade your Internet connection because you can’t watch the video.
- If you’re sharing your Internet connection with other people and the video stops and buffers – they are using all your bandwidth and you need to yell at them to stop using your bandwidth so you can watch the video.
- If you’re downloading anything while trying to watch the video and the video stops and buffers – you need to stop your download so you can watch the video.
Can I watch this on my iPhone or iPad?
No. We’re using Flash. You should be able to watch it on your Android though. 
My Broadband works fine but I can’t see the video. What gives?
Flash streaming video uses port 1935 by default. If you’re in an environment where your Internet is censored or restricted (such as in China, or an office, or a public building) you may need to talk with someone to make sure that they open port 1935 so that the video stream will work or try to find a computer that is not restricted.
My Broadband is fine and I’m on an unrestricted computer but the video still lags. Now what?!?!
Make sure that you have the most current version of flash installed and that your JavaScript is turned on. Other than that, we can’t see your computer or know your connections or settings so the only advice we have is, refresh. If anything doesn’t load, refresh. If the video starts to lag, refresh. If the live blog doesn’t work, refresh. If your dog is barking, refresh. If your house is on fire, refresh. If there are snakes on your plane, refresh. ;D
Wow! The sound is really LOUD!
There’s a volume control on the video.
Wow! The sound is really QUIET!
There’s a volume control on the video.
- How do I get rid of that “clickety-clack” noise?!
That’s coming from the liveblog. Don’t know why it has that noise set as default. There’s a volume control on the liveblog too. =)
Do I –have– to register to watch this?
Nope. You only have to register if you want to win one of the many giveaways we have planned.
I registered but I can’t catch the live show. I plan on watching the re-run. Can I still win?
We’ll be picking winners from the list of registrants so if you register, you have a chance to win. But we may quiz you so be sure to watch the re-broadcast (just kidding).
I keep commenting but I don’t see my comments.
We experience an unusually high volume of comments during our live broadcasts so we have to moderate them in order for the guys to see more of the questions people ask and less of the “Hi Scott!” posts. Rest assured though, we do see every post and the Photoshop Guys do try to follow the unmoderated comment stream when they can.
Do I have to register on the liveblog to comment?
Nope but you can choose to register with CoverItLive if you like. You can also connect via your Twitter, Facebook, or OpenID account.
